Return & Refund Policy

Last updated: July 21, 2026

This policy applies to orders placed through OUTGOO at treesft.com, independently operated by Wuhan Xinsheng Network Co., Ltd. (武汉市鑫升网络有限公司) (Unified Social Credit Code: 91420117MAEC9LBW1X).

Start with customer support

If you would like to request a cancellation, return, replacement or refund, please contact outgoo.help@outlook.com before sending any item. Include your order number, the email address used at checkout, the item concerned and a brief description of the issue. Photos may be helpful for damaged, incorrect or defective items.

Return instructions

Return eligibility, return instructions and any applicable return address are provided by customer support after the request has been reviewed. Please do not send products to an address copied from older website materials or from a previous operator.

Refund processing

When a return or refund is approved, the support team will confirm the next steps. Processing time can depend on the order, inspection where relevant and the payment method used at checkout.

This policy does not limit mandatory consumer rights that apply to you.