Frequently Asked Questions

Who operates treesft.com?

OUTGOO at treesft.com is independently operated by Wuhan Xinsheng Network Co., Ltd. (武汉市鑫升网络有限公司) (Unified Social Credit Code: 91420117MAEC9LBW1X).

How can I contact customer support?

Email outgoo.help@outlook.com. For an existing order, include your order number and the email address used at checkout.

Where can I see available payment methods?

Available payment methods are shown at checkout. See Payment Information for general guidance.

Where can I find delivery information?

Please see Shipping & Delivery for the current information.

How do I request a return or refund?

Contact outgoo.help@outlook.com before sending an item. See Return & Refund Policy for the process.